Billing and Contact info

For members of Trivium World we’re here to help you in any way possible. If you have any questions regarding the issues listed below, send us an email at triviumworld@artistarena.com or call us at 212-420-1700 begin_of_the_skype_highlighting 212-420-1700 end_of_the_skype_highlighting. Your issue will be addressed as soon as possible, usually within 24-48 hours.

• YOUR WELCOME PACKAGE – Any items missing? Did you get the wrong size? Is it past 8 weeks and it still hasn’t arrived? Any damaged goods?
• LOGIN ISSUES – Having trouble getting into the site? Username or password problems? Coupon code not working? Can't figure out how to renew your membership?
• PRESALES – Questions about a presale that has already been announced? Trouble accessing the special ticketing site? Can't find the presale link?

Please note – during extremely busy times, you may not get an answer to your email right away. Please don’t resend the message, as we will answer your questions in the order they are received. We also welcome you to call our Customer Service hotline at 212-420-1700 if you need immediate assistance.


FOR TECHNICAL ISSUES or problems with the functionality of the website, please use the FEEDBACK tab on the left hand side of your screen or send an email to webmaster@roadrunnerrecords.com.

Contact Information:
Management: info@5bam.com
US Booking: JoshKline@theagencygroup.com
Rest Of World Booking: paulryan@theagencygroup.com
North American Merchandise: customerservice@bravadousa.com
Rest Of World Merchandise: customerservices@bandstores.co.uk