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Day 3 Update for Trivium.org

  • 17.09.09
    Day 3 Update for Trivium.org

    Thanks again for your continued patience. We've got plenty more updates for you. Remember, let us know of any technical issues using the Feedback tab at the left of every page on the site.

    Upgrade Messages When You're a Paid Member
    As mentioned yesterday, we discovered that the site was running with a slightly out-of-date set of information on who had paid and who hadn't. We now have the correct set of data in-hand and will be processing it shortly. I will make another news post when this is done, but it should resolve this issue for most of you.

    If it doesn't, we'll still take care of you.

    Forums
    Many of you are seeing posts from the old forums show up in site activity feeds, but are not able to access them. This is because the forums are imported, but have not been activated for public consumption yet. That you can see them in site activity is a bug, it does not mean you are missing out on anything.

    Luke, Laurent, AshesArise, and the rest of the moderation team are working to clean up a few things and will be giving us an update shortly on when the Forums will go live again. We're sorry it's taking a little longer than expected.

    Accounts
    Just to repeat: if you had both a TriviumWorld.com login and a membership at the Trivium.org forum, we've done our best to match these up and combine the accounts by using your email address.

    If you used different email addresses for each, there really isn't much we can do. You're going to have to pick your TriviumWorld.com account and use that from now on.

    Pre-Sales, VIP Ticketing, Other Fanclub Bonuses
    Artist Arena, the new fanclub company, will be coming online with us on the site within the next week and will start posting information about all of these items for fan club members soon. We will also have customer service contacts set up as soon as we can.

    Again, Laurent and Luke are working with us to get fanclub exclusive videos, audio, and anything else straightened out.

    16
    COMMENTS (16)
Trivium the Band's picture
on September 17, 2009 - 1:31pm

Thanks again for your continued patience. We've got plenty more updates for you. Remember, let us know of any technical issues using the Feedback tab at the left of every page on the site.

Upgrade Messages When You're a Paid Member
As mentioned yesterday, we discovered that the site was running with a slightly out-of-date set of information on who had paid and who hadn't. We now have the correct set of data in-hand and will be processing it shortly. I will make another news post when this is done, but it should resolve this issue for most of you.

If it doesn't, we'll still take care of you.

Forums
Many of you are seeing posts from the old forums show up in site activity feeds, but are not able to access them. This is because the forums are imported, but have not been activated for public consumption yet. That you can see them in site activity is a bug, it does not mean you are missing out on anything.

Luke, Laurent, AshesArise, and the rest of the moderation team are working to clean up a few things and will be giving us an update shortly on when the Forums will go live again. We're sorry it's taking a little longer than expected.

Accounts
Just to repeat: if you had both a TriviumWorld.com login and a membership at the Trivium.org forum, we've done our best to match these up and combine the accounts by using your email address.

If you used different email addresses for each, there really isn't much we can do. You're going to have to pick your TriviumWorld.com account and use that from now on.

Pre-Sales, VIP Ticketing, Other Fanclub Bonuses
Artist Arena, the new fanclub company, will be coming online with us on the site within the next week and will start posting information about all of these items for fan club members soon. We will also have customer service contacts set up as soon as we can.

Again, Laurent and Luke are working with us to get fanclub exclusive videos, audio, and anything else straightened out.

Comments

trivium-nick_fan's picture

@AshesArise: Still cant get in...I can login but it says I need to upgrade...gah please fix this..it's not like I haven't been a member since 2007...I just reupped in August.....Help CHRIS!

majeksdrummer's picture

it say i need to activate my account can u help me out.

TriviumDenmark's picture

You guys are doing an exellent work , with this site !

Swegun's picture

I cant log in to my old account. I have tried with trivium-usename, username, email. I come in but i cant get in to special there it says i have to upgrade my account. But i know that im a member!

Harry's picture

I didn't like the look of things at first, but you guys are in action.

Really looking forward to it. Great job.

divxtrollet's picture

@AshesArise: Still telling me i need to upgrade, should this have been sorted by now?

lydiabrokenone's picture

i'm having the same issue as trivium-travis_fan.. it still won't let me access triviumworld.. just has the upgrade option.. i also have been a fan since 2007 and reactivated in august

trivium-sicmaggot's picture

Thanks for all the help and advice I think everything has been sorted out with my account because I'm not being asked to upgrade anymore and i'm able to get into exclusive content.

Dimebonics's picture

same issue here too

trivium-chris14579's picture

yeah man im having trouble as well i renewed in august and i cant view exclusive content

AshesArise's picture

Things should be all set now for members, if there is still a problem contact one of the team and we'll get to work on it

TO BATTLE!!

Chris

Requiemofashes2's picture

I've also tried all the listed methods yet my account still does not come up and the email is not even in the system for the forgot your password method. Im guessing I was one of the people to run into the autorenew problems mentioned previously?

RedEagle2010's picture

I bought my 2 vip ticketmaster tickets online, received my codes, but they don't work, I received another email telling me to disregard the first and was given new access codes,....they don't work either?....nice!,...money well spent?

General Klinger's picture

Great job so far. The site is looking outstanding!

Vegemite's picture

Same here! it won't let me into Travis's forum post... and i've only just become a member very recently (a few days ago)

Jeremy Rosen's picture

@trivium-travis_fan: Where are you seeing this issue? I just logged in as you and am able to access everything you should be able to access.

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