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Contact Info

If you have questions, comments, or want to report an issue with the site, please email Please note that due to a high volume of emails, we may not be able to answer each one individually, but we appreciate your taking the time to contact us.


For members of Trivium World we’re here to help you in any way possible. If you have any questions regarding the issues listed below, send us an email at Triviumworld Support or call us at 212-420-1700. Your issue will be addressed as soon as possible, usually within 24-48 hours.

NOTE: In Order for us to process your support request as quickly as possible please include your Triviumworld Display Name & Email Address Associated with the Account

• YOUR WELCOME PACKAGE – Any items missing? Did you get the wrong size? Is it past 8 weeks and it still hasn’t arrived? Any damaged goods?

• LOGIN ISSUES – Having trouble getting into the site? Username or password problems? Coupon code not working? Can’t figure out how to renew your membership?

• PRESALES – Questions about a presale that has already been announced? Trouble accessing the special ticketing site? Can’t find the presale link?

Please note – during extremely busy times, you may not get an answer to your email right away. Please don’t resend the message, as we will answer your questions in the order they are received. We also welcome you to call our Customer Service hotline at 212-420-1700 if you need immediate assistance.



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Triviumworld Support