All of us here at Trivium World would like to give you a more detailed explanation with regard to the Soundwave meet and greet cancellations. Trivium has virtually no control over the specifics involved for such activities at festival shows due to limited space, security and other factors. This is why we normally only offer them for headline shows. The M&G signups for the Soundwave Festival shows were supposed to be automatically blocked however due to a malfunction in the TW site M&Gs were left opened for those dates. The glitch was not discovered until Saturday, when we posted the cancellations and emailed those who had signed up.
We understand how disappointing and frustrating this must have been for those who want to meet the band and we are truly sorry for the situation. All parties involved will do everything in our power to prevent this from happening again.