EDIT: By way of introduction, I'm Jeremy Rosen and I head up the online team with Roadrunner Records. I've overseen the development of the site with Laurent, Luke, the band, and the fan club.
EDIT 2: I have been made aware of some possible renewal issues. Both the Trivium and Roadrunner teams are aware of this and are addressing with Artist Arena, the new company managing the fan club. We will have a billing contact up shortly and will make sure everyone who has paid to be a member is taken care of.
Hey fan club members!
I'm trying to help get to the bottom of issues with logging in with your old accounts and passwords. We have all of your old fan club membership data in place.
First things first, is anyone having an issue logging in with the EMAIL associated with their old fan club account and password?
Second, if you are have you tried resetting your password?
Last: if none of this works have you tried logging in with your old user name, but adding trivium at the front like this: trivium-username?
Please post in comments or use the Feedback widget and we'll get to the bottom of this.