Thank you for becoming a member of Trivium World. We’re here to help you in any way possible. If you have any questions regarding the issues listed below, send us an email at triviumworld@artistarena.com or call us at 212-420-1700. Your issue will be addressed as soon as possible, usually within 24-48 hours.

• YOUR WELCOME PACKAGE – Any items missing? Did you get the wrong size? Is it past 8 weeks and it still hasn’t arrived? Any damaged goods?
• LOGIN ISSUES – Having trouble getting into the site? Username or password problems? Coupon code not working? Can't figure out how to renew your membership?
• PRESALES – Questions about a presale that has already been announced? Trouble accessing the special ticketing site? Can't find the presale link?

Please note – during extremely busy times, you may not get an answer to your email right away. Please don’t resend the message, as we will answer your questions in the order they are received. We also welcome you to call our Customer Service hotline at 212-420-1700 if you need immediate assistance.


FOR TECHNICAL ISSUES or problems with the functionality of the website, please use the FEEDBACK tab on the left hand side of your screen or send an email to webmaster@roadrunnerrecords.com.

Having a problem with the site, need to contact the band, or having trouble with the Trivium World fanclub or questions about billing, use this info below.

Billing and Fanclub issues:
For billing and fan club membership issues, please contact Artist Arena (triviumworld@artistarena.com).
For technical issues, please use the Feedback tab on the left of every page on the site or email webmaster@roadrunnerrecords.com.

Contact Information:
Management: info@5bam.com
US Booking: JoshKline@theagencygroup.com
Rest Of World Booking: paulryan@theagencygroup.com
North American Merchandise: customerservice@bravadousa.com
Rest Of World Merchandise: customerservices@bandstores.co.uk