Thanks for becoming a member of Trivium World. We have several ways for you to report issues with the site or the fanclub to us including this message board topic.
Fanclub: Managed by Artist Arena – 212-420-1700 or triviumworld@artistarena.com (for billing, welcome packs, renewals, or VIP packages)
Web Site: Managed by Roadrunner Records. webmaster@roadrunnerrecords.com or the FEEDBACK tab on the left of your screen (for all technical issues)
Your webmasters are: Laurent and Luke
If you choose to post about site issues, please post those issues to this thread as we will keep an eye on it. We may miss separate threads that you post.
Hey guys,
Unfortunately none of those posts/photos/avatars/whathaveyou will be coming back. They're all irretrievably lost due to an easily-preventable error made by the Warner Music Group IT staff hosting the artist network upon which Trivium's site resides.
We tried everything, but we can't make that stuff come back. As you can imagine we're very unhappy with the situation. The WMG staff have rectified the error that caused this and we will continue to monitor their performance to ensure it doesn't happen again.
As far as other glitches go if we aren't told about them, then we can't fix them. I'm the only person from the development team who regularly uses the sites and the message boards. As I'm sure you can understand some weeks I don't have time to read through message boards on 16 sites. I wish I did!
So please, if there are ever issues report them via the Feedback tab on the left of every page or directly to me. Where possible include a screen shot and a link. Be as detailed in describing what behaviour is happening.
Thank you!
Jeremy
Well, it's been three weeks with the new Trivium World and it turns out you fans weren't pleased with how we laid things out for you. I hope you'll forgive us for over-thinking some parts of it and under-thinking others. We heard you loud and clear.
As you may have noticed this week, we've been working day and night (literally) to update the site to what the fans told us they wanted: something special, theirs, and apart. Today we brought you Trivium World in its own place, just like you wanted.
Does this mean we're done? Not at all! There's more coming to Trivium World, including enhanced forum features, badges, blogs, and much more we'll be rolling out in coming weeks and months. We would also love to hear some feature requests through the feedback tab on the left of every page on the site.
Sni9er, Laurent, and AshesArise have been instrumental in letting us know what you want, so a big thank you goes out to them. Please feel free to let them and me know what you want as we move into the future of Trivium World.
Rocket!
Attention Trivium fans! VIP ticket packages are still available for the upcoming "Into The Mouth Of Hell We Tour" dates below. On top of the free download of Trivium's set that comes with every ticket, you will also receive a one year membership (or renewal) to the Trivium World fan club, a meet & greet with the band, a limited edition hand-signed poster, plus access to download 2 additional Trivium shows from the tour (participating shows only)!
Here are all the dates, locations and ticket links (Username: trivium, password: shogun):
9/26/2009 Knitting Factory Concert House Spokane, WA
9/28/2009 Senator Theatre Chico, CA
9/29/2009 Catalyst Santa Cruz, CA
10/1/2009 Glasshouse Pomona, CA
10/2/2009 Ventura Theatre Ventura, CA
10/3/2009 House of Blues Las Vegas, NV
10/6/2009 Emo's Austin, TX
10/7/2009 Concrete Street Amphitheatre Corpus Christi, TX
10/9/2009 Music Farm Charleston, SC
10/10/2009 Jester's Pub Fayetteville, NC
10/11/2009 Orange Peel Asheville, NC
10/12/2009 The National Richmond, VA
10/29/2009 The Masquerade Atlanta, GA
10/31/2009 Recher Theatre Towson, MD
11/1/2009 The Norva Norfolk, VA
11/3/2009 Northern Lights Clifton Park, NY
11/5/2009 Irving Plaza New York, NY
11/6/2009 The Palladium Worcester , MA
11/8/2009 Webster Theater Hartford, CT
11/9/2009 Le Medley Montreal, QC
11/12/2009 Sound Academy Toronto, ON
11/13/2009 Clutch Cargo's Pontiac, MI
11/14/2009 Newport Music Hall Columbus, OH
11/17/2009 House Of Blues Chicago, IL
11/18/2009 The Cabooze Minneapolis, MN
11/19/2009 Pyramid Cabaret Winnipeg, MB
11/20/2009 Odeon Events Centre Saskatoon, SK
11/21/2009 Edmonton Events Centre Edmonton, AB
11/22/2009 MacEwan Hall Ballroom Calgary, AB
11/24/2009 Commodore Ballroom Vancouver, BC
11/25/2009 Showbox at the Market Seattle, WA
11/27/2009 The Warfield San Francisco, CA
11/30/2009 Marquee Theatre Tempe, AZ
12/1/2009 Sunshine Theater Albuquerque, NM
12/2/2009 Gothic Theater Englewood, CO
12/3/2009 The Beaumont Club Kansas City, MO
12/4/2009 Pop's Sauget, IL
12/5/2009 Cain's Ballroom Tulsa, OK
12/6/2009 House of Blues Dallas Dallas , TX
12/7/2009 House of Blues Houston Houston, TX
12/10/2009 The State Theatre St. Petersburg, FL
12/11/2009 Culture Room Ft. Lauderdale, FL
12/12/2009 Club at Firestone Orlando, FL
Hey folks, been working out a few issues with the site. We know there are still some issues with logging in, with being asked to upgrade, and with getting exclusive content messages when you're a paid member. Please make sure you try the below first.
If you are having trouble logging in, please try the methods here first.
If you can log in, but you're still getting asked to upgrade and cannot view any fanclub content, please use the Feedback tab at the left of every page on the site. Include your username and email address. We will look into your account for you.
For all billing inquiries please contact triviumworld@artistarena.com.
We've also rolled out some new features in the forum area in the last couple of days. Hope you like 'em!